Our Promise
Your orders. Your inventory. Our responsibility.
You trust us with an important part of your business. Here’s what you can expect from our team—and how we take responsibility when something goes wrong.
What you can expect from Nile
Your orders, handled the way you need.
The right products, quantities, packaging, and labels. We work to your agreed shipping schedule and retailer requirements, so your team knows what to expect.
Your inventory, accounted for.
We use pick-line cycle counts and a rolling quarterly physical audit to keep inventory records accurate. If inventory we confirmed receiving is missing after reconciliation, we reimburse your documented landed cost—from the very first unit.
Our mistakes, our responsibility.
If our warehouse work causes a covered retail chargeback, we take responsibility for the documented penalty and correction costs. If our handling error sends inventory to the wrong recipient, we cover reasonable return transportation.
Receiving within 24 hours.
Our standard is 24 hours from the end of unloading to putting inventory away. We coordinate delivery details with you so the team knows what’s coming.
You’ll know who to call, who’s handling the issue, and what happens next.
Service standards and coverage are set out in your agreement, including applicable conditions and limits.