Packing requirements
Work through box sizes, protective materials, inserts, and presentation for each product or order type.
Direct to consumer
Get your customers the order they expected
The right products, the right quantities, and packaging that protects them. Nile handles direct-to-consumer fulfillment, branded packing requirements, kitting, and returns.
- Branded packaging and inserts
- Kitting and product preparation in-house
- Returns processing
- Shopify, BigCommerce, and WooCommerce connections
The situation
Every packing mistake becomes your customer’s problem
Missing items and damaged products cost more than a replacement shipment. Your team handles the complaint and has to earn back the customer’s confidence.
- Product arriving in a box three sizes too big, rattling.
- Inserts and samples that were supposed to go in, missing.
- Packing standards that vary by who was on shift.
- A damaged arrival rate nobody is measuring.
- Branded packaging sitting unused because it is awkward to pick.
- Gift and subscription orders handled the same as everything else.
- Returns arriving back and simply piling up.
- No photographs of what actually left the building when a customer disputes it.
Inside the building
Packing starts with clear instructions
Product quantities, packaging, inserts, and bundle requirements need to be part of the order setup.
What we run
How a DTC order gets packed here
Branded packaging
Your mailers, tissue, tape, cards and inserts stored and used, not left on a shelf because the standard box is faster.
Kitting and bundles
Pre-built bundles and gift sets assembled ahead of demand so a multi-item order is one pick rather than five.
Product auditing and QA
Inspection against your standard before it ships, which matters most on the SKUs that generate returns.
Right-sized shipping
Carrier and box selected per order, because dimensional weight is one of the largest silent costs in DTC.
Returns handling
Inspected, graded and restocked to the rules you set, so sellable stock goes back on the shelf quickly.
FAQ
Questions we get asked
Not covered here? Ask us directly and you will get a specific answer rather than a brochure.
Ask a questionCan you use our own packaging?
Yes. Branded mailers, tissue, cards and inserts are stored and used to a written spec.
Can you build bundles and gift sets?
Yes. Kitting is run in-house, and pre-building bundles ahead of demand is usually cheaper than picking the components on every order.
What happens to returns?
We inspect returns and follow your instructions for restocking, repacking, holding, or disposal. See our returns page for the process.
Do you handle subscription boxes?
Yes, and they are a distinct operation because the whole month’s volume ships in a narrow window. We have a page on it.
Related
Next step
Let’s talk about your orders
Share your products, packing requirements, and current fulfillment concerns. We’ll use those details to scope your quote.