Container receiving and storage
Our standard receiving time is 24 hours. Inbound goods are counted against the shipment documents, checked, and put away. Freight deliveries are scheduled in advance with our receiving team.
International manufacturers
Your U.S. fulfillment partner. Wherever you manufacture.
You already have the retail accounts. You need a U.S. warehouse that can receive inventory, prepare retailer orders, and handle the work between deliveries. Nile brings receiving, storage, retail fulfillment, ecommerce orders, and returns together.
- 24-hour standard receiving time
- Retail and ecommerce fulfillment from shared inventory
- Warehouses in Siloam Springs, AR and Horn Lake, MS
- SAP, NetSuite, and major U.S. retail connections
- Container receiving, kitting, product preparation, and returns
Our customers
A domestic partner for a global manufacturer.
Great Start Industrial Co., LTD is a global consumer products manufacturer and supplier to major U.S. retailers. Nile supports Great Start as a domestic fulfillment partner, helping connect its global business with its U.S. operations.
“Nile has been a trusted domestic partner for us in the United States. Their team understands our business and takes good care of our work. We are very happy with their support.”
Great Start Industrial Co., LTD
The situation
Your U.S. warehouse should not need daily chasing.
When your team is overseas, a missing update can cost a working day. A late receipt or incorrect pallet can put a retail order at risk.
- A container has arrived, but nobody can tell you when the stock will be ready.
- A retail shipment misses its window while your team waits for an answer.
- Warehouse counts do not match the inventory in your business system.
- Labels or pallet builds are wrong, and your team has to deal with the retailer.
- Extra handling and storage charges appear without enough detail to explain them.
- A damaged shipment or return sits unresolved because nobody has agreed what happens next.
Inside Nile · Horn Lake
Your inventory, here in the U.S.
Pallet storage at our Horn Lake warehouse. From here, our team can prepare inventory for your U.S. retail and ecommerce orders.
Receiving
Arrived is not the same as ready to ship.
Inventory needs to be counted, checked against the inbound documents, and made available for orders. Shortages and preparation work need to be identified along the way.
What we run
The U.S. warehouse work Nile handles
Retail order preparation
Labeling, pallet builds, ticketing, and packing for retail shipments. The work is scoped to the requirements of the retailers and programs you supply.
Inventory across channels
Retail shipments and ecommerce orders can draw from shared inventory. Nile uses Deposco as its warehouse management system and supports SAP and NetSuite connections.
Kitting and product preparation
Product kits, multipacks, bagging, sealing, and product auditing handled in-house. Include upcoming promotions and special packing in the work plan.
Ecommerce fulfillment
Pick, pack, and ship individual orders alongside your retail business. Nile supports Shopify, BigCommerce, and WooCommerce, with FedEx, USPS, and UPS shipping options.
Returns and product review
A domestic location for returned products, with inspection and restocking based on your instructions. Define which products can return to stock and which need your review.
Running the account
Get clear on the work, the information, and the costs.
Know what stock is available
On-hand stock and stock available for new orders are different numbers. Your account setup needs to distinguish inventory reserved for orders, on hold, awaiting receiving, or waiting for a returns decision.
Plan around retailer deadlines
Share purchase orders, required delivery windows, routing instructions, and packing requirements together. Those details determine the preparation and shipping plan.
Make the next action clear
An update needs to explain the issue, the affected orders or inventory, who is responsible, and what happens next. Agree support hours and escalation contacts when setting up the account.
Compare the full monthly cost
Receiving, storage, order handling, packaging, shipping, and additional preparation all affect the bill. Use the same order and inventory profile when reviewing a quote against your current costs.
FAQ
Questions we get asked
Have a requirement we haven’t covered? Let’s talk it through. We’ll confirm the service details and costs for your account before you start.
Discuss your requirementsHow quickly do you receive inventory?
Our standard is 24 hours from the end of unloading to putting inventory away. Preparing and shipping outbound orders is a separate step.
What do you need before a delivery arrives?
Book freight deliveries with scheduling@choosenile.com and send the packing list, bill of lading, and container number, if applicable, ahead of arrival. Make sure case and pallet labels identify the inventory. We’ll confirm booking notice and shipment notification requirements during setup.
How do you handle retailer shipping requirements?
Share the retailer’s routing instructions and deadlines in writing before we process the order. We’ll use those to plan the work. At Horn Lake, our standard B2B shipping target is 48 hours after we receive a complete, released order. Retailer-specific deadlines need to be planned separately.
Can you handle an urgent order?
Let us know as soon as you can. At Horn Lake, orders marked “must ship” in writing before 3 p.m. have a same-day shipping target. We also aim to process parcel orders received before 2 p.m. that day, though unusually heavy volume can affect timing. Regular hours are Monday–Friday, 8 a.m.–4 p.m.; overtime and holiday work need to be arranged ahead of time.
How often do you count our inventory?
We use pick-line cycle counts and a rolling quarterly physical audit. You get quarterly results within 10 business days. Your team or auditor can join a count—just give us five business days’ written notice.
What if an inventory count doesn’t match?
We’ll work through the difference with you, checking receipts, shipments, and inventory adjustments. First, we need to establish whether stock arrived short or went missing after receipt. If there’s a confirmed loss or damage, we’ll follow the claim terms agreed for your account.
What happens if a retailer issues a chargeback?
Send us the notice, purchase order, and supporting records. We’ll work through the cause with you, whether it involves warehouse work, product data, routing instructions, inventory, or the carrier. Any reimbursement depends on what happened and the terms we agreed on.
Can you work with our ERP and EDI provider?
Yes. We use Deposco and can connect with SAP and NetSuite. We can also work with your EDI provider or set up a Nile-managed order connection. We’ll confirm the retailers, documents, and fees during setup. Your team keeps responsibility for invoicing and financial EDI.
What can add to our warehouse bill?
Extra work such as relabeling, rebuilding pallets, repacking, special projects, and approved overtime can add cost. Freight is separate from warehouse charges. We’ll break out receiving, storage, fulfillment, packaging, and any minimums in your quote so you can see what you’re paying for.
Can we change or cancel an order?
Call or email us as soon as you know something has changed. Cancellation is free before the order is released to the pick floor. If picking has started, a restocking fee applies. We’ll check the order’s status and talk through what’s possible.
Next step
What is your U.S. warehouse making harder?
Tell us which retailers you supply, what inventory you hold, and where the current operation falls short. We’ll use those details to scope your fulfillment requirements.