Great Star Industrial Co., LTD
A stronger U.S. operation. More ways to serve retailers.
Nile helped Great Star reduce warehouse-related retailer fines by 98% and add U.S. capacity to support both direct-import and domestic fulfillment.
98%
Reduction in retailer fines attributed to warehouse execution
Import + domestic
Two ways for Great Star to supply its retail partners
In their words
“Nile helped us get our U.S. warehouse operation on track. Their team understands our retailers’ requirements and consistently gets the work right. With fewer fines and more warehouse capacity, we can better support our customers with both direct-import and domestic fulfillment.”
Lee Feng
SVP, Great Star Industrial Co., LTD
The challenge
Great Star had built strong retail relationships through its direct-import business. To offer domestic fulfillment, it hired a U.S. warehouse partner.
That operation wasn’t consistently following retailer routing guides or executing orders correctly. Chargebacks and retail fines followed. Great Star needed a warehouse that could meet its customers’ requirements and support the business as it grew.
What Nile did
Nile took over the domestic warehouse operation and focused on getting retail orders right: following routing guides and executing consistently.
Nile also provided additional warehouse capacity, giving Great Star more room to support its U.S. retail business.
What changed
Retailer fines attributed to warehouse execution dropped by 98%.
The benefit went beyond fewer fines. With a dependable domestic operation and more warehouse capacity, Great Star could offer its trading partners both direct-import and domestic fulfillment.
That made Great Star a more valuable supplier: retailers had more ways to source its products, backed by a U.S. operation they could count on.
Results describe this customer’s project, not a service guarantee. Based on the client’s approved account of the partnership.